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IELTS Letter, topic: Complaining about airport services

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You have recently flown to another country on a business trip. You were satisfied with the flight but didn’t like services at the airport. Write a letter to the airport manager and say:
– Give your flight details.
– Why were you disappointed?
– Suggest some improvements to the airport services.


Dear Sir/Madam,
My name is Diane Norman, and I came through your airport on March 1st. I flew with United Airlines on flight number 145 to Portland, Oregon. I was traveling on business and found the services offered by the airline splendid across the board.

As for the services provided by the airport, unfortunately, I didn’t experience a similar level of satisfaction. In fact, I was extremely disappointed with them. There were not enough employees to serve travelers. Moreover, the quality of customer service was very poor. The airport workers were unable to answer our questions about the process of online check-in, or deal with minor requests, such as informing tourists about locations of restrooms and stores. Another issue that we struggled with was the slow internet connection with intermittent dropouts.

Considering the problems we encountered, I would like to suggest some possible solutions. Hiring more staff, and giving them training on everything they need to know about the airport, and also how to treat customers in a courteous way, would help improve our airport experience. With regard to the internet connection, I would recommend a more reliable internet provider.

Thank you for taking the time to read my letter, and I hope this information helps improve airport services in the nearest future.

Faithfully yours,
Diane Norman

This letter covers the task including all the bullet points and presents a well-developed response. Ideas flow naturally and paragraphing helps to organize the information. The vocabulary is adequate for the purpose of this letter and the level of formality is appropriate. Overall this letter seems to be worthy of IELTS Band 8.

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